This Privacy Policy describes how Hanberg Ranches and HPG Ag LLC (collectively “we,” “our,” or “us”) collect, use, disclose, and protect personal information in connection with our ranching, beef and hay sales, and related business activities in Kennewick, Washington. This Policy applies to personal information collected through our website, by phone, by email, in person, and through other business interactions.

Information We Collect

Contact information: name, mailing address, email address, phone number.
Transaction information: purchase history, payment method (payment card data is processed by third-party processors; we do not store full card numbers on our servers), billing and shipping address, invoices, and order details.
Business and farm information: business name, tax identifiers, delivery locations, livestock/hay needs or specifications.
Communications: records of correspondence with us by phone, email, or contact forms, and any notes from in-person meetings.
Website and technical data: IP address, browser type, device type, operating system, pages visited, referring pages, and other usage data collected through cookies and similar technologies.
Marketing preferences: opt-in/opt-out status for newsletters, promotions, and other communications.
Other information you choose to provide: comments, requests, and any additional personal data included in forms or communications.

How We Use Personal Information We use personal information to:

Process orders, deliveries, and payments.
Communicate with customers and prospects about orders, deliveries, customer service, account-related matters, and support.
Provide quotes, contracts, and invoicing.
Manage and operate our business, maintain records, and comply with legal and tax obligations.
Send marketing communications if you have consented or where otherwise permitted by law.
Improve our services, website, and customer experience, including analytics and usage tracking.
Protect our rights, property, and safety, and to detect and prevent fraud or other prohibited or illegal activity.

Legal Bases for Processing (where required) For individuals in jurisdictions that require specification of lawful bases, we rely on:

Performance of a contract: to fulfill orders and provide services.
Legal compliance: to meet regulatory and tax obligations.
Legitimate interests: for business administration, fraud prevention, network and information security, and direct marketing (balanced against individual rights).
Consent: for marketing communications where required; you may withdraw consent at any time.

Sharing and Disclosure of Information We may share personal information with:

Service providers and contractors who perform services on our behalf (payment processors, transportation and delivery partners, IT and hosting providers, accountants, and legal advisors).
Affiliates and related business entities for joint business activities and administrative purposes.
Third parties in connection with a business transaction (sale, merger, financing, or asset transfer), subject to confidentiality protections.
Law enforcement, government authorities, or other parties when required by law or to respond to lawful requests, to protect rights, property or safety, or to prevent fraud.
Other parties with your consent or at your direction.

We do not sell personal information for monetary consideration. If applicable privacy laws define “sale” more broadly, we will disclose any such practices in a separate notice and provide required opt-out mechanisms.

Cookies and Tracking Technologies We and our service providers use cookies and similar technologies to collect website usage information, remember preferences, and support functionality. You can control cookie settings through your browser and opt-out of certain tracking through privacy tools; however, disabling cookies may affect website functionality.
Data Retention We retain personal information as long as necessary to provide services, for legal and accounting compliance, to resolve disputes, enforce agreements, and as otherwise required or permitted by law. Retention periods vary depending on the type of data and applicable legal requirements.
Data Security We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction appropriate to the sensitivity of the information and the scale of our operations. No system is completely secure; we cannot guarantee absolute security.
Third-Party Websites and Links Our website may link to third-party websites and services not operated by us. This Policy does not apply to third-party websites. We encourage you to review the privacy policies of those sites before providing personal information.
International Transfers Personal information may be processed and stored in the United States. If information is transferred to other countries, we will take steps to ensure appropriate safeguards consistent with applicable law.